Why Hasn’t My Money Been Deposited Yet?

With your payment account, your Etsy Payments sales funds can be deposited if your Current balance is positive. Your Current balance is your sales funds minus your shop fees. This means that if you owe any fees for your Etsy shop, those fees are deducted from your sales funds, and your amount Available for deposit is your sales funds minus your fees. Learn more about your payment account.

If you run your shop from a country that isn’t yet supported by Etsy Payments, your fees aren't subtracted from your sales funds and will be an Amount due each month.

If you’re not receiving a deposit after making a sale with Etsy Payments, check each of these issues:

Your fees are greater than your sales

If you owe more fees for your Etsy shop than you made in sales, you won’t have funds Available for deposit. This means that your Current balance is negative.

To check your Current balance:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Finances.
  4. Click Payment account.
  5. Under Recent activity, you’ll see your Current balance. This is your sales minus your fees. If this balance is positive, you’ll see an amount Available for deposit.

Learn more about how fees work with Etsy sales.

You don’t have a valid credit or debit card on file

To receive your Etsy Payments funds, you need a valid credit or debit card connected to your account.

To update the credit card you have on file on Etsy.com:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Finances.
  4. Click Payment settings.
  5. Click Billing.
  6. Click Edit under your card details or click Add new card under Your cards.
  7. Enter your card details.
  8. Click Save.

Shops based in Germany, Austria, or the Netherlands don’t need to add a credit or debit card.

You don’t have a valid bank account on file

To receive your sales funds, you need to have a valid bank account connected to your shop.

To update your bank account on file:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Finances.
  4. Click Payment settings.
  5. Next to Bank details, click Update.
  6. Enter the number of your bank account on file and click Confirm bank account.
  7. Enter your new bank information.
  8. Click Save.

Your funds aren’t scheduled to deposit yet

If you're a new seller, for your first 90 days, your funds will be Available for deposit 3 days after a sale. When the 90-day period ends, Etsy Payments orders will become Available for deposit the next business day.

You can set up a deposit schedule for your available funds. If the date of your next deposit hasn’t occurred yet, you can wait for that date, or click Request it now under your amount Available for deposit.

To manage your deposit schedule:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Finances.
  4. Click the Payments Settings.
  5. Under Deposit schedule, choose daily, weekly, biweekly, or monthly deposits.

The daily deposit schedule requires that a minimum deposit amount be met before the funds can be deposited. This minimum amount varies by country.

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