How to Add Tracking to an Order and Mark It Complete

There are two ways to add tracking to an order: 

  • Purchase shipping labels on Etsy. If you use shipping labels purchased on Etsy, tracking is automatically included and your order is marked as complete when the label is scanned by your shipping carrier. 
  • Manually add tracking information when you mark an order as complete. If you manually add tracking, you must mark your order as complete to let your buyer know that their order is on the way.

When you add tracking to your order or use shipping labels purchased on Etsy, you help provide your buyer an excellent customer service experience by keeping them updated about the status of their shipment. Consider the following best practices in this article to help you become a Star Seller.

  1. On Etsy.com, go to Shop Manager and then Orders & Shipping.
  2. In the Open orders tab, you'll see a list of your sales that you haven't marked as shipped yet.
  3. Select the timer icon on the right side of the order you're interested in. Then, select Mark complete
  4. Choose a Ship Date. You can choose to set a Ship Date up to two days in the future. We will not send a Shipping Notification to your buyer until the package’s Ship Date. Ship Dates are based on Eastern Time.
  5. Add a personal Note to Buyer. You can save up to 10 versions of your Note to Buyer. To save a note, select the message bubble in the Note to Buyer field.
  6. Select Preview email to view the shipping notification that will be sent to your buyer. If you’d like, check Send me a copy of this email
  7. Select Submit.

When is a tracking number required? 

If you’re a US seller with an order shipping to a US buyer, a tracking number may be required if that order is at least $10 USD (excluding shipping, taxes, gift wrap, and discounts). 

Tracking will not be required in the following instances: 

  • Digital items, including custom digital items
  • Customized order additions linked to another order
  • Orders not being shipped (local pickup/delivery)
  • Oversized and heavy items

If you need to indicate an exception other than what is listed, you’ll see an option to indicate This order doesn't have tracking below the tracking number field. You can then add a quick explanation for why you can’t add tracking for an order.

As a reminder, adding tracking to your physical orders is one of the criteria for the Star Seller badge. Marking your order complete without adding tracking will not count as a tracked order towards Star Seller eligibility. 

When to mark your order as shipped

If you’re not using a shipping label purchased on Etsy, remember to mark your order as shipped after it’s been delivered to the shipping carrier.

When you mark an order as shipped, we automatically send your customer an email letting them know their item is on the way.

When a package is marked as shipped but isn't in route to the buyer, it creates an inaccurate expectation of when they'll receive their order.

How to edit the tracking number on an order

Once you mark an order as complete and add tracking information manually, you have three days to make changes to the tracking number or shipping carrier.

  1. On Etsy.com, go to Shop Manager, then Orders & Shipping.
  2. Select Completed.
  3. Choose the order with the tracking information you want to change and scroll down to the package you want to edit.
  4. Select Edit tracking to the right of the original tracking number.
  5. Make any changes to the tracking number or shipping carrier.
  6. Select Save

If you need to change the number after three days, you can contact your buyer through Etsy Messages with the correct tracking number, and add the tracking number to your private notes on the order for your records. Keeping your buyer updated will help avoid any potential confusion or disputes.

How to add tracking information after marking an order as complete

After you mark an order as complete, you can add tracking information at a later date.

  1. On Etsy.com, go to Shop Manager, then Orders & Shipping.
  2. Select Completed.
  3. Select the ... icon next to the order you want to add tracking information to.
  4. Select Add tracking.
  5. From here you can:
    • Choose a Ship Date. You can choose to set a Ship Date up to two days in the future. We will not send a Shipping Notification to your buyer until the package’s Ship Date. Ship Dates are based on Eastern Time.
    • Add a personal Note to Buyer.
    • Add a tracking number, if one was provided by your shipping carrier. If you already added a tracking number to the order previously, this new tracking number will appear on the order in addition to the previous number(s) you have entered.

If you have orders that you shipped, but that are still in the Sold tab or the In progress tab of your orders page, you may need to Mark them complete.

To mark an order as complete, find the order on your Sold tab. Click the timer icon on the order, then click Mark complete (if you don’t have custom progress steps, you won't need to click Mark Complete after clicking the timer icon).

You can then:

  • Choose a Ship Date. We won’t send a Shipping Notification to your buyer until the package’s Ship Date. 
  • Add a personal Note to Buyer.
  • Add a tracking number, if one was provided by your shipping carrier.

If one of your orders is showing as “payment processing” or "Not Paid" on your Order & Shipping page or if you received an email from Etsy saying that your order is still processing, it means that Etsy is reviewing the transaction.

This review may take up to 72 hours, although it may occasionally take longer. This review process is in place to protect you and other sellers and buyers on Etsy from possible fraud.

The buyer has also received an email letting them know that their order is being reviewed by Etsy. 

We know it’s important to have your order completed as soon as possible. Our team is working diligently to review your transaction

Once the order has fully processed, both you and the buyer will receive an email confirmation. Please don’t take any further action regarding your order until you receive the confirmation email.

I want to cancel an order, but I don’t see the option to

You can’t cancel an order while it’s processing. After the order is processed, you can cancel the order from your Orders & Shipping page.

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