How to Manage Your Payment Account

You can manage your shop finances in the Payment account in Shop Manager. In your Payment account, you can pay your amount due and schedule the deposits of available Etsy Payment sales funds.

To review your Payment account:

  1. On Etsy.com, click the Your Account icon, then click Shop Manager.
  2. Click Finances.
  3. Click Payment account.

Review this checklist for additional tips that can help to avoid deposit delays.

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If you need assistance with understanding your shop totals, we recommend that you speak with a local professional, especially if it’s tax related. Etsy is unable to provide sellers with tax advice

How your payment account works

If you’re enrolled in Etsy Payments, your fees are automatically deducted from your sales. This means that at any time, you’ll only have a value in either your amount due or your amount available for deposit.

If you aren’t enrolled in Etsy Payments, your fees will appear in your Amount due. Your sales funds will be processed through the payment method you use.

How to pay your amount due

Your amount due is how much you owe from last month’s activities on Etsy. If your current balance is negative at the end of the month, you’ll have an amount due on the first of the following month.

If you have an amount due and you receive an Etsy Payments sale, your amount due will decrease by the net amount of the sale. If your sales are more than your amount due or you pay your full amount due, your amount due will be zero.

You can pay your amount due between the 1st and 15th of the month. To pay your amount due:

  1. Click Pay now under Amount due.
  2. Select the amount you’d like to pay.
  3. Choose your payment method.
  4. Click Submit Payment.

If you’re in the EEA

If you're in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you click Submit Payment.

To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

Can I automatically pay my amount due?

If your shop is located in the US, you can enroll in autobilling to automatically pay your amount due each month.

Available for deposit

Your Available for deposit is your available sales funds minus refunds, fees and taxes. If you have an amount due, or a negative balance, you won’t have funds available for deposit. Learn how to reconcile your deposit.

If you have funds available for deposit, you’ll see when your funds will automatically deposit into your bank account based on your disbursement schedule. Or, you can click Request it now to have your funds deposited the next day, as long as you meet any applicable deposit minimums.

If you aren’t enrolled in Etsy Payments, you won’t have an amount available for deposit because your payments are processed through a different payment method.

Sales & Credits

Your Sales & Credits total is your net Etsy Payments sales total. This is your Etsy Payments sales minus payment processing fees and taxes collected by Etsy.

You can see the details of your Sales & Credits for the month in your monthly statement CSV:

  1. In your Shop Manager, click Settings.
  2. Click Options.
  3. Click Download Data.
  4. Select your preferred CSV Type.
  5. Select the month you’re interested in.
  6. Click Generate CSV. You’ll receive an email when the CSV file is ready.
  7. Click Take me to download in the email.
  8. Click CSV to download your CSV file.
  9. Filter the Type by Sale.
  10. Sum the Net column.

Find out how your deposit total is calculated.

Fees & Taxes

The Fees & Taxes chart shows your fees and taxes for the time range you selected. It includes fees for listing items, receiving sales, marketing your shop and taxes collected by the seller and VAT collected by Etsy on selling fees. Learn more about Etsy fees.

You can see the details of your Fees & Taxes for the month in your monthly statement CSV:

  1. In your Shop Manager, click Settings.
  2. Click Options.
  3. Click Download Data.
  4. Select your preferred CSV Type.
  5. Select the month you’re interested in.
  6. Click Generate CSV. You’ll receive an email when the CSV file is ready.
  7. Click Take me to download in the email.
  8. Click CSV to download your CSV file.
  9. Filter by Type and Title.
  10. Sum the Fees & Taxes column for each type of fee.

The Fees & Taxes chart does not include tax collected and remitted by Etsy from buyers: sales tax in these US states, import tax, and VAT on digital items.

If you refund an Etsy Payments sale, this chart will reflect the fee credits associated with the sale. However, for other payment methods, you must cancel a sale to receive credits for the related fees.

Recent activities

Your Recent activities show the 30 most recent activities in your Payment account. To see all activities in your shop, view your monthly statements.

In your Recent activities, you can see the:

  • Date: The date this charge or transaction took place.
  • Type: The category of activity, like VAT, Transaction, Sale, Listing, etc.
  • Description: The specific activity. This can show the item sold or the activity that incurred tax or fees.
  • Amount: The amount of money you made or refunded for this activity.
  • Fees & Taxes: The fees and taxes incurred by this activity. Learn more about fees.
  • Net: This is the gross amount of the sale minus fees and taxes.
  • Balance: The net (sale amount minus fees and/or taxes) of the specific line item.
  • Current balance: This is your running net balance of all activity in your Payment account. It may not match your Available for deposit, as it may include sales not yet available for deposit. Learn when sales funds become available.

Monthly statements

Your monthly statements show a summary of your Sales & Credits and Fees & Taxes in a particular time range. Select the time range from the dropdown.

To see your statement for a particular month:

  1. Click See all monthly statements at the bottom of the page.
  2. Click the month you’re interested in.

From your monthly statement, you can generate a CSV or download a VAT statement for that month by clicking Generate CSV or VAT, respectively. If you were credited VAT during the month, you can download the Credit note by clicking the link to the right.

Questions about finances?

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Your payment account balance is deposited based on your deposit schedule and can take a few days to reach your bank account.

When you use Etsy Payments, the funds from your sales first go towards paying your Etsy fees. Then, the remaining balance is deposited in your bank account on file, per your deposit schedule.

You can see the fees and service costs accrued and an itemized breakdown of your balance in your Payment account. Learn more about the Fees on Etsy. Here, you can view recent activity and scroll down to change what months you'd like to view. Choose "See all monthly statements" at the bottom to see a full list.

If you’re not seeing your deposit when you’d expect to:

For new sellers, funds from sales become available after 3 days. After 90 days from your first sale, funds become available after one day.

There are a few reasons why you might not received a deposit when you were expecting one:

Your current balance is negative

If your current balance is negative, you won’t receive a deposit. This means that owe more fees for your Etsy shop than you made in sales.

If your current balance is lower than you expected, check your Recent activities in your Payment account. Etsy fees as well as charges for shipping labels or Etsy Ads are taken out of your balance.

Check your current balance

Check your card on file

To deposit your Etsy Payments funds, you need a valid credit or debit card connected to your account. Check that your card on file is correct and that you don’t have an Amount due to be paid from this card.

If you have an overdue charge, you need to manually pay that charge after you update your card.

Update your card on file

Check your bank account on file

To deposit your sales funds, you need to have a valid bank account connected to your shop.

If you have an old bank account on file, that bank should automatically send your deposit back to your Etsy Payment account. It can take several business days for the deposit to be returned. You'll receive an email notice from Etsy once your bank returns the funds.

Update your bank on file to receive this deposit. Once the bank account is updated, Etsy Payments funds are automatically placed on hold for 5 days.

Update your bank account

Sales tax may have applied to your order(s)

Many US states require that Etsy collect sales tax on items shipped to that state. 

If your item was shipped to one of these states, Etsy collected sales tax on your behalf, regardless of your location. 

Sales tax remitted by Etsy isn’t currently shown in your Payment Account. The line item for an order where sales tax was collected will appear under Recent activities, and the total sales funds shown will be the order price minus sales tax collected. 

You can see the sales tax for an order on the order receipt.

When you add or update your bank account, your funds will be on hold for 5 days for security purposes. 

During this time, fees and services will continue to be netted from the amount in your Payment account.

Once the 5 day hold is over, your funds will be deposited to your new bank account per your deposit schedule.

Sellers in the EU, Hong Kong or Singapore

If your bank account is located in the EU, Hong Kong or Singapore, you need to verify your bank account before you can receive any funds from your sales. 

After you update your bank details, you’ll receive a small deposit from Etsy. You’ll need to enter the small deposit amount in your Etsy Payment account to verify your bank account. 

You’ll receive emails from Etsy to remind you to verify your bank account to continue to get paid.

To verify your bank account:

  1. From your Payment account, click Verify bank.
  2. Enter the amount of the small deposit received in your bank account.
  3. Click Verify bank.

If you don’t verify your bank account within 90 days of updating your bank details, your shop will be suspended.

Sellers in the US

A small test deposit should appear in your account within three to seven days. This is a courtesy to let you know that deposits are working properly. Once you see the deposit, no further action is required on your part. We don’t issue these deposits to bank accounts outside of the United States.

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